Delete selected data
You can remove products and media, customer records where permitted, campaign drafts, connected WhatsApp settings, and other uploaded operational content from the relevant authenticated CatalogMate areas.
Request account deletion
CatalogMate currently supports account-deletion requests through an authenticated support request. Email the CatalogMate support address shown below from your registered account email.
Include your registered account email, business or shop name, the deletion scope you are requesting, and confirmation that you control the account. Never include a password, OTP, access token, or payment-card information in a deletion request.
Identity verification
CatalogMate may verify account ownership before processing a request. This helps protect seller data from unauthorized deletion.
What will be deleted
Where applicable, deletion can include the seller profile, products and media, customer records, drafts and operational content, and connected-account references that can be removed.
What may be retained
Some information may need to be retained, including immutable financial ledger records, fraud and security logs, consent and opt-out evidence, legal or audit records, and backup copies for a limited retention period.
How requests are processed
- Your request is acknowledged.
- CatalogMate verifies account ownership and the requested scope.
- The requested deletion is processed.
- A completion confirmation is sent when processing is complete.
Meta, Facebook, and WhatsApp data
Disconnecting or deleting CatalogMate does not automatically delete your separate Meta, Facebook, or WhatsApp accounts. Disconnect the integration in CatalogMate, manage connected business integrations through Meta settings where applicable, and contact CatalogMate to request deletion of CatalogMate-held Meta connection data.
Contact
Use the support email below to submit an authenticated deletion request or ask a question about data removal.